1. Delivery Fees

Delivery in VIC:

Delivery to other states (WA, NSW, QLD, SA and TAS):

Note: Fresh produce and frozen items are only available for delivery within a 10 km radius of PRESTON MARKET, VIC 3072.

2. How to Order

• Online: Place your order through our website arcasiangrocer.au.com
• In-Store: Visit our stall at Preston Market to place an order for future delivery.

3. Order Confirmation & Tracking
You will receive a confirmation email or SMS once your order is placed. On delivery day, you will receive a notification with an estimated time window and the driver's contact details.

4. Receiving Your Order
Please ensure someone is available to receive the delivery at the designated address. If no one is available, our driver will attempt to contact you. We may leave your order in a safe, shaded place at your discretion and risk, but perishable items cannot be left unattended without instruction.

5. Freshness Guarantee
As a market vendor, we are committed to freshness. If you are not satisfied with the quality of any item, please contact us within 2 hours of delivery for a full refund or replacement.

6. Contact Us
For any questions about your delivery, please get in touch:

• Phone: 0411 150 811
• Email: supports@arcasiangrocer.com.au
• Market Stall: 1 Cook St, Preston, VIC, 3072

We appreciate your support and look forward to delivering the best of the market to your door!

Disclaimer: This policy is subject to change. Delivery may be impacted by extreme weather conditions or unforeseen events, in which case we will notify you as soon as possible.